Terms of service
Last updated: 29 October 2026
1. Who we are and who these terms apply to
(1) These terms apply to all orders placed by consumers through the online shop kezaro.com.
(2) Your contract is with:
Ecom Essence, sole trader (eenmanszaak)
Owner: Rayell Chavez Ramcharan
Irislaan 28, 2651 PR Berkel en Rodenrijs, Netherlands
Registered with the Netherlands Chamber of Commerce (KvK), no. 94983682
VAT no. NL005122897B40
Email: support@kezaro.com, phone: +44 7853 785319
Please do not send returns to this address.
(3) Kezaro is a trading name of Ecom Essence. Kezaro sells lights and mirrors made by specialist manufacturers; we do not design or manufacture them ourselves. We deliver to addresses in the United Kingdom and Canada and sell only to consumers. We may decline orders placed for resale.
(4) Any different terms of your own do not form part of the contract unless we expressly agree to them in writing.
(5) The version of these terms that applies is the one in force when you place your order. Changes do not apply to contracts already made.
2. How the contract is formed
(1) The products shown in our online shop are not a binding offer. They are an invitation for you to place an order.
(2) When you click the order button, you make a binding offer to buy the goods in your basket.
(3) We confirm by email straight away that we have received your order. This confirmation does not yet mean we have accepted your offer.
(4) The contract is formed when we expressly accept your order or dispatch the goods and tell you so in a dispatch confirmation. For split deliveries, the contract is formed for each item when it is dispatched.
(5) We store the contract text and send it to you by email together with these terms and our cancellation information. The contract language is English.
3. Correcting input errors
Before you send your order, you can check and correct your details at any time using your browser's back button or by editing your basket. The order summary before checkout shows the items, quantities and total price.
4. Prices
(1) All prices are final prices. For orders to the United Kingdom they are shown and charged in pounds sterling (GBP). For orders to Canada they are shown and charged in Canadian dollars (CAD). The total shown at checkout is the total you pay.
(2) Standard delivery is free on all orders to the United Kingdom and Canada. There is no minimum order value and there are no handling fees.
(3) Our products ship from international partner warehouses. There are no extra charges on delivery in the United Kingdom or Canada: you do not pay customs duty, import fees, GST/HST or courier fees. If a courier still asks you for a payment, please do not pay it and contact us at support@kezaro.com. We will sort it out and refund any amount you have already paid in full.
(4) We may change our prices for future orders at any time. For contracts already made, the price shown when you ordered applies.
5. Payment
(1) The payment methods offered at checkout may vary depending on your device, browser and order value. They usually include:
| Payment method | Processed by |
|---|---|
| Credit and debit card, Apple Pay, Google Pay, Shop Pay | Shopify Payments via Stripe |
| PayPal | PayPal |
| Klarna, pay later and instalments | Klarna, under its own terms and eligibility checks |
(2) Payment is due when the contract is formed. For third-party payment methods, the provider's terms also apply. We are not the lender for any instalment plan.
(3) If a payment is not authorised or is declined, the order will not be processed. Where we have good reason to suspect misuse, we may exclude certain payment methods or cancel orders.
(4) We do not store full card or account details on our servers. Payment data is sent in encrypted form. More details are in our Payment terms.
6. Delivery and delivery times
(1) We deliver to addresses in the United Kingdom and Canada. We cannot deliver to PO boxes or parcel forwarding services.
(2) Unless stated otherwise, the following times apply:
| Stage | Time |
|---|---|
| Processing | 1 to 2 working days |
| Delivery | 6 to 12 working days |
| Usual total | 7 to 14 working days |
(3) Delivery times are estimates unless we have agreed a fixed delivery date with you. You receive a tracking number by email.
(4) Split deliveries cost you nothing extra.
(5) If an item is permanently unavailable, we will tell you straight away and refund any payment in full.
(6) Please check your delivery address before you complete your order. Once the order has been dispatched, the address can no longer be changed.
More details are in our Shipping policy.
7. Ownership and risk
(1) The goods remain our property until you have paid for them in full.
(2) The goods are our responsibility until they are delivered to you or to someone you have named to receive them.
8. Your right to cancel
(1) Under the Consumer Contracts Regulations 2013, you can cancel your order from the moment you place it until 14 days after the day you receive the goods, without giving a reason. Full details and a model cancellation form are in our Refund policy.
(2) To cancel, email returns@kezaro.com with your order number, or send us any other clear statement. We then send you a return form with the return address.
(3) Please send the goods back within 14 days of telling us. If you change your mind, you pay the cost of returning the goods. Our return address is outside the United Kingdom and outside Canada, so a return is an international shipment and the postage can be higher. For faulty, damaged or wrong items, we pay.
(4) We refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever comes first. We may reduce the refund if the goods have been handled more than was needed to check them.
(5) We do not offer exchanges. To get a different item, please cancel and place a new order.
(6) We offer customers in Canada the same right to cancel described in this section. If you live in Canada, your rights under the consumer protection and sale of goods laws of your province or territory also apply.
9. Faulty goods and your statutory rights
(1) Under the Consumer Rights Act 2015, the goods must be of satisfactory quality, fit for purpose and as described.
(2) If they are not, you can get a full refund within 30 days of delivery. Within 6 months of delivery, you can ask for a repair or replacement, and if that fails, a refund. A fault that appears in the first 6 months is presumed to have been there at delivery. You can make a claim up to 6 years after delivery (5 years in Scotland).
(3) Please report faults to support@kezaro.com, ideally with your order number and photos. This helps us deal with it quickly. You never pay for returning faulty goods.
(4) If you live in Canada, your rights under the consumer protection and sale of goods laws of your province or territory also apply.
(5) Our optional Kezaro Extended Warranty (4 years from delivery) and any manufacturer's guarantee are in addition to your statutory rights and do not affect them.
10. Our liability
(1) If we fail to keep to these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We are not responsible for loss or damage that is not foreseeable.
(2) Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, for breach of your statutory rights under the Consumer Rights Act 2015, or for anything else that cannot be limited or excluded by law.
(3) We do not guarantee that the website will always be available without interruption or errors.
11. Product information and availability
(1) We describe our products as accurately as we can. Product photos show the product as supplied; room settings and styling are for illustration. Small colour differences caused by screen settings are possible.
(2) Some items are available online only and in limited numbers. We may limit the quantity per customer.
(3) If there is an obvious error in a price or description, we may cancel the order. In that case we refund any payment straight away and in full. Your statutory rights are not affected.
12. Discount codes and promotions
(1) Unless stated otherwise, discount codes can be used once per order and cannot be combined with other promotions. The conditions are given when the code is issued.
(2) Vouchers and discounts cannot be exchanged for cash.
(3) If you cancel all or part of an order, we refund the amount you actually paid. A discount you used is not automatically restored unless the promotion terms say so.
13. Using the website
(1) By using the website, you confirm that you are at least 18 years old and able to enter into a contract.
(2) You must not use the website for unlawful purposes, spread viruses or harmful code, scrape content automatically, get around security features, collect other people's personal data, or behave in a harassing or discriminatory way.
(3) If you break these rules, we may block your access to the website.
14. Third-party content and links
Our website may contain links to third-party websites. We have no control over their content and are not responsible for it. Please raise any claims about third-party products or services directly with the provider.
15. Feedback
If you send us ideas, suggestions or other content without being asked, we may use, edit and publish them without payment. We are not obliged to keep them confidential. We may remove content that is unlawful or offensive.
16. Copyright
All content on this website, including text, images, graphics and logos, is protected by copyright. Copying, distributing or using it in any way beyond what the law allows requires our prior written permission.
17. Privacy
Information about how we use your personal data is in our Privacy policy.
18. Dispute resolution
We are not obliged to take part in alternative dispute resolution. If something has gone wrong, please contact us first at support@kezaro.com. In most cases we can find a solution.
19. Governing law and courts
(1) These terms are governed by the law of England and Wales. You can bring legal proceedings about our products in the courts of England and Wales. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.
(2) If you live in Canada, the consumer protection laws of your province or territory apply to your contract, and you can bring legal proceedings in the courts of your province or territory.
(3) Your mandatory rights as a consumer are not affected.
20. Severability
If any part of these terms is found to be invalid, the rest of the terms remain in force.
21. Changes to these terms
The current version is always available on this page. Changes apply only to orders placed after they are published and not to contracts already made.
Contact
Email: support@kezaro.com
Returns: returns@kezaro.com
Phone: +44 7853 785319
Opening hours: Monday to Friday, 8am to 4pm (UK time)
Response time: within 24 hours on working days
More details are in our Legal notice.
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Contact
- support@kezaro.com
- +44 7853 785319
- Mon to Fri, 8am to 4pm (UK time)Reply within 24 hours on working days
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Kezaro is a trading name of Ecom Essence, sole trader, Irislaan 28, 2651 PR Berkel en Rodenrijs, Netherlands. KvK 94983682, VAT no. NL005122897B40. Please do not send returns to this address.
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