How a Kezaro light is chosen, delivered and fitted: delivery times, no charges on delivery, tracking, fitting and returns at a glance.
A light is more than a product in a basket. Before it glows above your dining table or next to your sofa, it has come a long way. In this post we take you along: from the moment you order to the moment you switch it on for the first time.
1. Chosen, not just bought in
Our range is small on purpose. Every light that makes it into Kezaro has to pass three questions. Does it suit a real home, not just a catalogue photo? Does it give warm, pleasant light? And is the balance between materials and price right?
If it does not pass, we do not stock it. That is why you will not find a thousand variations here, but a focused selection of wall, pendant, ceiling and floor lights that work well together.
2. Made by specialist manufacturers
Kezaro does not design or make lights itself. Our lights are made by manufacturers who specialise in lighting, and we select them through a sourcing partner. You will find the technical details of every light, such as dimensions, materials, colour temperature and type of fitting, on its product page under “Product details”.
Details you only notice up close: the joint and light bar of the Flectra.
3. Packed and dispatched
As soon as you order, you receive a confirmation by email. Your light is then packed securely at our partner warehouse and prepared for shipping. We process your order within 1 to 2 working days.
4. On its way to you
Your order usually arrives within 7 to 14 working days in total. Standard delivery is free, with no minimum order value.
One point matters a lot to us: there is nothing to pay on delivery. You will not be asked for customs duty, import fees or courier charges. The total at checkout is the total you pay.
5. Always know where your light is
Once your parcel is on its way, you receive a tracking number by email. With Track your order you can see where your delivery is at any time. If you have a question about your order, email us at support@kezaro.com. We usually reply within 24 hours on working days.
Arrived: the Hurn in alabaster effect in the bedroom.
6. Arriving and unpacking
When your parcel arrives, take a moment to check the packaging and contents. If anything was damaged in transit, take a photo of the light and the packaging and email it to us with your order number. We will send you a free replacement or give you a full refund.
Tip: keep the original packaging for the first few weeks. It makes a return much easier if you need one.
7. Fitting: plug-in or hardwired
How your light is connected is shown on the product page under “Fitting”. There are two types:
Plug-in: floor lamps and many table and accent lamps simply stand in place and plug into a socket. No drilling, no electrician.
Hardwired: wall, ceiling and pendant lights are usually connected directly to the mains. We recommend having these fitted by a qualified electrician. It is usually quick and it is the safe choice.
Put it in place, plug it in, done: the Arco floor lamp.
8. The right light for every room
Many of our lights come in more than one colour temperature. As a rule of thumb:
Warm white (around 2700 to 3000 K): cosy and calm. Ideal for living rooms, bedrooms and dining areas.
Neutral or daylight white (from around 4000 K): brighter and clearer. Good for hallways, kitchens, bathrooms and work areas.
Our tip for the darker months: several smaller light sources at different heights feel far more homely than a single bright ceiling light. Read more in Layered lighting.
9. And if it is not quite right?
Sometimes a light looks different in your own home than you expected. That is why you have:
14 days to cancel after the day you receive your goods, without giving a reason. Details are on our Returns & cancellations page.
Your statutory rights if an item is faulty, in the UK under the Consumer Rights Act 2015. You never pay to return faulty goods.
If you wish, the optional Kezaro Extended Warranty, which covers your lights for 4 years in total from delivery. See our Warranty terms.
The moment it is really about
In the end, only one thing counts: the evening you come home, switch on the light and the room instantly feels different. That is why we choose every light with care, and why we stay in touch until it has reached you.
