Kezaro | Last updated: 29 October 2026

Thank you for shopping with Kezaro. These payment terms explain which payment methods we accept, how payments are processed and what your rights are. By placing an order on our website, you agree to the terms below.

1. Accepted payment methods

The available payment methods are shown on each product page and at checkout. Some methods may vary depending on your device and browser.

2. Currency and total price

For orders to the United Kingdom, all prices are shown and charged in pounds sterling (GBP). For orders to Canada, prices are shown and charged in Canadian dollars (CAD). The total shown at checkout is the total you pay. If you pay through a bank or payment provider in another currency, they may charge a currency conversion fee. Kezaro is not responsible for such fees.

Our products ship from international partner warehouses. There are no extra charges on delivery in the United Kingdom or Canada: you will not be asked for customs duty, import fees, GST/HST or courier fees. See our Shipping policy for details.

3. Payment processing and security

All payments are processed by Shopify Payments or by the payment provider you choose at checkout. Our website uses SSL encryption to protect your payment details while they are sent. We do not store full card details on our servers.

We handle payment data in line with the UK GDPR and the Data Protection Act 2018 and, for customers in Canada, PIPEDA. See our Privacy policy for details.

4. Order confirmation and authorisation

Your order is confirmed only once your payment has been successfully authorised. After authorisation, we send an order confirmation to the email address you gave at checkout. Kezaro may cancel an order if the payment cannot be verified or if we suspect fraud.

5. Paying in instalments

If paying in instalments is offered at checkout, it is provided by a third party and is subject to their eligibility checks and terms. Kezaro is not the lender and is not responsible for the provider's decisions. Please read the terms of any instalment agreement before you buy.

6. Refunds

Refunds are made in line with our Refund policy and our Returns & cancellations page. Refunds go back to your original payment method. Depending on your bank or payment provider, it can take a few working days for the money to show in your account.

If you think there has been an unauthorised transaction, please contact us straight away at support@kezaro.com and also tell your bank or payment provider.

7. Failed or declined payments

If a payment is declined, your order will not be processed. Please check that your payment details are correct and that there are enough funds on your card or account. For further help, please contact your bank or payment provider.

8. Fraud prevention

To protect our customers and our business, all orders go through fraud checks. We may ask for extra verification or cancel orders where we suspect fraud.

Contact

Have a question about your order?

Email: support@kezaro.com
Phone: +44 7853 785319
Opening hours: Monday to Friday, 8am to 4pm (UK time)
Response time: within 24 hours on working days

Company details

Business: Kezaro is a trading name of Ecom Essence, sole trader (eenmanszaak)
Owner: Rayell Chavez Ramcharan
Registered with: Netherlands Chamber of Commerce (KvK), no. 94983682
VAT no.: NL005122897B40
Address: Irislaan 28, 2651 PR Berkel en Rodenrijs, Netherlands

Please do not send returns to this address. More details are in our Legal notice.