Shipping policy

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Last updated: 29 October 2026

Kezaro delivers to addresses in the United Kingdom and Canada. This policy explains how we process your order, how long delivery takes and what it costs.

1. Free delivery

Standard delivery is free on all orders to the United Kingdom and Canada.

• No minimum order value
• No delivery, handling or packaging charges
• No extra charges on delivery, see section 6

We offer one delivery method: free standard delivery. The amount shown at checkout is the total you pay for your order.

2. Where we deliver

We deliver to addresses in the United Kingdom and Canada. We cannot deliver to PO boxes or parcel forwarding services.

3. Order processing

We process and prepare every order for dispatch within 1 to 2 working days. Working days are Monday to Friday, excluding public holidays. Orders placed after 2pm (UK time) are processed the next working day.

You receive an order confirmation by email straight after you buy. Once your parcel is on its way, we email you a dispatch confirmation with your tracking number.

4. Delivery times

Our products ship from international partner warehouses. This gives the following times:

Stage	Time
Processing	1 to 2 working days
Delivery	6 to 12 working days
Usual total	7 to 14 working days

These are estimates. Weather, public holidays, customs clearance and busy periods can make delivery take longer. If your parcel is significantly delayed, we will let you know.

5. Tracking

Your dispatch confirmation email includes a tracking number and a tracking link. It can take 24 to 48 hours for the first tracking update to appear. You can also follow your parcel on our Track your order page.

6. Prices and charges on delivery

United Kingdom: all prices are shown and charged in pounds sterling (GBP). Because we ship from international partner warehouses, your parcel goes through import clearance, but you do not pay anything on delivery: no customs duty, no import fees and no courier fees. If a courier still asks you for a payment, please do not pay it. Email us at support@kezaro.com with your order number and we will sort it out. The shipping label may show an international country of origin.

Canada: prices are shown and charged in Canadian dollars (CAD). Your parcel goes through Canadian import clearance, and we pay the import duties and taxes. You do not pay anything on delivery: no customs duty, no GST/HST on import and no brokerage or courier fees. If a courier still asks you for a payment, please do not pay it. Email us at support@kezaro.com with your order number and we will sort it out.

7. Delivery problems, damaged or missing items

Parcel not received: if your order has not arrived within 15 working days, email us at support@kezaro.com. We will check the status with our delivery partner and get back to you within 24 hours with an update.

Arrived damaged: email us your order number and photos of the item and the packaging. We will send you a free replacement or give you a full refund. Usually you do not need to send anything back. If we do need the item returned, we pay for the return.

Wrong or incomplete item: email us your order number and photos. We will send the missing or correct item free of charge or give you a refund, at no cost to you.

The goods are our responsibility until they are delivered to you. Your statutory rights apply in all cases: in the United Kingdom under the Consumer Rights Act 2015, in Canada under the consumer protection laws of your province or territory. See our Refund policy for details.

8. Split deliveries

Orders with several items are sometimes sent in separate parcels so that available items reach you sooner. This costs you nothing extra. Each parcel has its own tracking number.

9. Delivery address and changes

Please check your delivery address before you complete your order. If your order has not yet been dispatched and you contact us straight away, we will try to correct it. Once the order has been dispatched, the address can no longer be changed. If a parcel comes back to us because the address was incomplete, we will contact you to agree what happens next.

10. Returns

Your right to cancel and how returns work are explained in our Refund policy and on our Returns & cancellations page. If you change your mind, you pay the cost of returning the goods. Our return address is outside the United Kingdom and outside Canada, so a return is an international shipment. For faulty, damaged or wrong items, you never pay. To start a return, email returns@kezaro.com with your order number and we will send you a return form with the return address.

Contact

Email: support@kezaro.com
Phone: +44 7853 785319
Opening hours: Monday to Friday, 8am to 4pm (UK time)
Response time: within 24 hours on working days

Company details

Kezaro is a trading name of Ecom Essence, sole trader (eenmanszaak), owner Rayell Chavez Ramcharan. Registered with the Netherlands Chamber of Commerce (KvK), no. 94983682. VAT no. NL005122897B40. Address: Irislaan 28, 2651 PR Berkel en Rodenrijs, Netherlands. Please do not send returns to this address.