Frequently asked questions

These times are estimates. Weather, bank holidays and busy periods can extend them. Once your order is on its way, you receive an email with a tracking number.

Yes. Delivery is free on all UK orders, with no minimum order value. We deliver to addresses in the UK and Canada.

No. Our products ship from international partner warehouses. There are no extra charges on delivery: you will not be asked for customs duty, import fees or courier charges. If a courier ever asks you for a fee, please do not pay it and email us at support@kezaro.com.

Yes. You can cancel from the moment you order until 14 days after the day you receive your goods, without giving a reason. Email returns@kezaro.com with your order number. We then send you a return form with the return address.

You pay the cost of sending the goods back. Please send them within 14 days of telling us you are cancelling. We recommend a tracked service and keeping your proof of postage.

We do not publish a return address on our website. Please wait for our return form, which includes the return address, before sending anything back.

We refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever comes first. The refund goes to your original payment method and includes the original delivery charge.

We do not offer exchanges. If you would like something different, please cancel your order and place a new one.

Email support@kezaro.com with your order number and photos of the item and the packaging. We will send you a free replacement or give you a full refund. Usually you do not need to send anything back. If we do need the item returned, we pay for the return.

Under the Consumer Rights Act 2015, your goods must be of satisfactory quality, fit for purpose and as described. Within 30 days of delivery you can get a full refund for a faulty item. Within 6 months you can ask for a repair or replacement, and if that does not work, a refund. You never pay to return faulty goods. Read more on our Returns & cancellations page.

Yes. You can add the optional Kezaro Extended Warranty (4 years from delivery) when you order. See our Warranty terms for what it covers.

You can see the available payment methods on each product page and at checkout. Some methods may vary by device and browser.

All payments are encrypted and processed by Shopify Payments or the relevant provider. Full card details are never stored on our servers.

No. The total at checkout is the total you pay. Standard delivery is free and there are no import fees on delivery.